AI Support Agent
Copyright @ 2025 Bumper International Limited / ASF SPV4 Limited
Frequently asked questions
Who takes the deposit, Bumper or the dealership?
The initial payment will be taken through the Bumper system, either directly by the customer (Send to customer) or the details take by you (Start now).
Are there any admin or set-up fees?
No, even if the customer makes amendments. We do, however, charge a late-payment fee of £20 for any missed payments.
How can I get a login for Bumper?
Please reach out to our Support team to get set-up on our system. Emailing us at support@bumper.co is the best way.
Can my customer clear the balance early in one go?
Yes, your customer can make early repayments or clear their full balance by calling 0800 612 0946 and making a card payment. There’s no charge to your customer for paying back early.
Can I add the invoice details to a plan after it was created?
Yes, you can find the Paylater plan in ‘My Payments’, just search for the customer’s name and click ‘provide invoice details’.
Can I cancel a PayLater for a customer?
Yes, you can either cancel a PayLater in the My Payments area of our website, or by contacting our support team with your customer, and transaction, details.
What happens if a customer stops paying Bumper?
We take on all of the risk at Bumper, so you wouldn’t even know about it. Your site gets paid in full (net our fee) the following Wednesday from when a PayLater is completed.
Is there any reporting available?
Yes, please speak to your Bumper account manager regarding reporting.
Where can I get Point of Sale?
Use the tab to the left to be redirected to all of our digital and printable assets.
I've watched the videos but I need more help
If you’re looking for something a little extra, why not request to join one of our webinars – we run them weekly! Head over to the webinar tab on the left to find out more.
How are my customer’s monthly payments taken?
We collect your customer’s monthly payments by recurring card payment. This means we
collect the payment from the payment card details they supply. This is different from a Direct Debit, which is taken using their bank account details.
Can my customer have more than 1 Paylater plan at a time?
Yes, though they cannot total more than the maximum amount available on one application (usually £3,000 or £5,000). Payments for multiple applications will be taken separately, but they can be merged by contacting our support team.
Can my customer pay more than the standard deposit?
Yes, however they would need to pay the standard deposit first and set up their Paylater plan. Then they can call 0800 612 0946 and make any additional deposit payment they would like.